Privacy at Syntra
Clear information.
Handled with care.
This privacy statement explains what personal information Syntra Electrical Limited collects, why we collect it, how it is protected and the choices available to you.
Our approach
Only what we need.
Only for a clear purpose.
Syntra is committed to handling personal information in accordance with New Zealand’s Privacy Act 2020. We collect information needed to respond to enquiries, plan and deliver work, maintain business relationships and operate this website. We do not sell or rent personal information.
Syntra Electrical Limited
In this statement, “Syntra”, “we”, “our” and “us” mean Syntra Electrical Limited, an Auckland-based electrical, automation, BMS and connected-building business operating throughout New Zealand and with international capability.
Information relevant to your enquiry or project
- Name and contact details
- Company, role and project information
- Messages, files and correspondence you provide
- Quotation, supplier, client and project records
- Website usage, device, browser, IP and cookie information
Directly and through normal website operation
Information may be collected when you submit our contact form, email or telephone us, interact through social media, engage Syntra for work, supply goods or services, or browse this website.
To communicate and deliver reliable work
- Respond to enquiries and discuss requirements
- Prepare scopes, proposals and quotations
- Plan, deliver, commission and support projects
- Maintain records, safety, security and legal compliance
- Improve our website, services and communications
Understanding how the website performs
Syntra may use cookies and analytics services, including Google Analytics and Google Site Kit, to understand website use and performance. These services may process technical information such as IP address, browser, device and pages viewed. You can restrict cookies through your browser settings.
Limited to people and providers who need it
We may share relevant information with employees, contractors, project partners, professional advisers and providers supporting hosting, email, forms, analytics and business systems. We may also disclose information when required by law. We do not sell personal information.
Appropriate protection for cross-border services
Some technology providers may store or process information outside New Zealand. Where personal information is disclosed overseas, Syntra will take reasonable steps to meet the requirements of Privacy Principle 12, including using providers with comparable safeguards or obtaining permission where required.
Reasonable technical and operational safeguards
Information may be held in website, email, cloud, accounting and project systems. We take reasonable steps to protect it from loss, misuse, unauthorised access, modification or disclosure. No internet or storage system can be guaranteed completely secure.
Kept only for as long as reasonably required
We retain personal information for the purposes for which it was collected, to support ongoing work and relationships, and to meet legal, tax, insurance, warranty and recordkeeping requirements. Information no longer reasonably required is securely deleted or anonymised where practicable.
Your rights under the Privacy Act 2020
You may ask for access to personal information Syntra holds about you and request correction if it is inaccurate. We may need to verify your identity before responding. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
Syntra’s privacy contact
Providing information through our contact form is voluntary. If required contact or project details are not supplied, we may be unable to respond fully or assess the enquiry. Information submitted will be used to respond, discuss requirements and maintain appropriate business records.
Syntra Electrical Limited — Privacy Officer
Auckland, New Zealand · New Zealand wide
Questions about your information?
Contact Syntra if you would like to access or correct information, or if you have a question about how it is handled.
Contact Syntra